Support

Sketch It is run by Airship Labs LLC. Email [email protected] with your room code, the client you used, and what happened. Include a screenshot if you can.

See the privacy page for how the game handles your data.

Joining a room

• Type the six-character room code to join. The server assigns your display name.
• An invitation link does the same thing: on the web it opens sketchit.game/join/CODE, and the native app also accepts sketchit://join/CODE.
• If an invitation link does not open the app, type the code on the entry screen. The code is enough to join.
• The room shows its player limit. New players can join during the lobby or between rounds, but not during an active round. A solo room holds one.

AI recognition failures

• Each drawing is sent privately to the game server and then to a third-party AI recognition provider. Other players never see your drawing. The privacy page names the current provider.
• When the provider is unavailable, guesses pause. Wait a moment, restore your connection, then press Retry guesses.
• The server limits guesses and spaces requests apart. A blank or fully erased canvas is not submitted and draws no guess.
• The model guesses pictures, not text. A sketch that only makes sense with written words may come back as “unknown” and earn no points.

Reconnecting

• On the web, keep the tab open. A reload can resume the room if your browser allowed session storage for this tab.
• In the app, keep the app running. Backgrounding disconnects it. Return promptly to resume your seat while the server still holds it.
• The server temporarily holds a disconnected player’s seat. After the reconnect period the player is removed. Hosting can move to another connected player while you are away.

Lost sessions

• Rooms expire, close after everyone disconnects for too long, and end when the server restarts.
• Force-quitting the app, an operating-system termination, or a JavaScript reload loses the local reconnect credential, and the app returns to the entry screen.
• If a session is gone, create a new room, or join an existing one with its room code. Expired rooms cannot be restored.

Reporting abuse

Player names are server-assigned and visible to everyone in a room. Report abusive behavior to [email protected] with the room code, the display name, and roughly when it happened.

Reporting a security issue

Report a vulnerability to [email protected]. Include the steps to reproduce it, the room or page involved, and the client you used. Please give us a chance to fix it before disclosing it publicly.

Contact

• Gameplay and general help: [email protected]
• Privacy and data requests: [email protected]. See the privacy page.
• Legal notices: [email protected]